Background
In 2021, the global trampoline market was estimated to be valued at nearly a billion dollars. During the COVID pandemic lockdowns, the rise of new trampoline parks and the popularity of shows like American Ninja Warrior boosted the demand for affordable outdoor entertainment for children and families. Trampoline manufacturers, including Jumpflex, thrived as a result.
To accommodate the demand spike, Jumpflex required a new information technology (IT) infrastructure that could keep up with international demand so they reached out to Company-X to come up with a solution build a system that would integrate the web services required to manage the international supply chain processes, from manufacturer to warehouse to customer, to run their business bettter.
Challenge
Jumpflex’s use of third-party businesses to outsource elements of its distribution, warehousing and fulfilment services became more complex as it grew. As Jumpflex’s third-party logistics (3PL) became more complex, it became more difficult to manage and maintain visibility of an order from the point of sale to the delivery to the customer’s front door. Jumpflex chief technology officer Jeremy Mould wanted a portal to all Jumpflex systems where his team could view every order and manage their progress.
Solution
Company-X professional services manager Michael Hamid led a multifaceted software development team who worked on the different aspects of the integration. The lead software architect was Rachel Primrose who worked alongside senior software developers Arno van Niekerk, Rob Scovell, Pete Stewart, Dick Vlaanderen and Lev Gimelfarb.
The Company-X development team built an integrated system around Amazon Web Services to enable Jumpflex to manage its international supply chain processes.
The integration brought together data from multiple cloud systems to provide a cohesive supply chain view for Jumpflex teams including customer services, distribution and management.
Result
Company-X automated and consolidated the various processes at the core of Jumpflex’s third-party logistics and introduced intelligent order routing and fulfilment through AWS.
Along with tracking the entire process, the solution Company-X designed and delivered had to ensure that the customer and customer services team were notified as an order moved through the various stages. The nature of Jumpflex’s international operation spanning numerous warehouses made this a complex problem that required a bespoke solution to suit its business needs.
Company-X also built Jumpflex a mobile app for the staff in their New Zealand warehouse to scan orders and ensure all the order line items were present before being sent out with the couriers.
About JumpFlex
Jumpflex is a leading designer, manufacturer and distributor of trampolines. Headquartered in Hamilton, in the Waikato region of New Zealand, Jumpflex also sells trampolines to customers in Australia, the United Kingdom and its primary customer based in the United States of America.
