“I had 150 per cent confidence they would deliver what they promised,” said Philips Search and Rescue Trust fundraising manager Kelly Olsen of Company-X.
Working with Kelly, Company-X reviewed Philips Search and Rescue Trust’s system. The trust’s donor receipting system had become obsolete because it could no longer deal with the complexities of the thousands of donors that keep the organisation flying.
The trust was hamstrung by the old system’s inability to support certain forms of donating, such as enabling the Friends of the Rescue Helicopter to make regular monthly donations. It was also not possible to use the system to communicate with the donors.
The review comprised of thorough business analysis and business process mapping which proposed an easily understood solution. The report was delivered in a systematic way and in layman’s language.
Company-X designed a new receipting and communication system which would take a lot of manual work away from fundraising staff, so they could concentrate on raising money, which allowed better contact with the trust’s donors.
“Just the opportunity to take regular giving added significantly to the bottom line. I ran some figures and the return on investment was about six months,” Kelly said.
“They used layman’s terms in their review and it was both clear and systematic. Anyone could look at it and understand it. They were very easy to work with. They are just incredibly user friendly.”