The problem

DeLaval, the worldwide leader in milking equipment and solutions for dairy farmers, wanted to expand its current customer learning options. DeLaval wanted to teach its global customer base how to get the most out of its dairy farm management solutions in a sustainable efficient way and minimise travel time.

DelPro Farm Manager™ is the herd management system which centralises, processes and analyses many complex points of recorded farm data. DeLaval markets around the world were taking central DelPro Farm Manager™ training material, and localising it to their own market needs to solve this.

DeLaval wanted a centralised global e-learning solution to support DeLaval staff around the world, and their dairy farming customers.

The solution

DeLaval International asked Company-X to build an interactive e-learning solution from the ground up to compliment DelPro Farm Manager™. The solution had to be relevant to every farm model from the small European farms to the large corporate operations in China.

DeLaval formed a global team of subject matter experts who informed the project led by Company-X consultant Lance Bauerfeind, project manager Dilan Prasad and senior software developer Wonkee Kim. The project had input from more than 30 DeLaval staff in Asia Pacific, China, Europe, North America, and Latin America. The diversity and geographical spread of stakeholders added to the project’s complexity.

One challenge was keeping all of the stakeholders around the world fully informed and engaged. Company-X used project management tool TeamWork to collaborate and define a multi-stage review process. Reviewers and approvers were chosen for each region and a new role called “DeLaval Voice” to ensure content was consistent with DeLaval style.

The DelPro Interactive E-Learning solution built by Company-X offers 64 e-learning modules that would take about four hours to complete. The content is delivered through nine separate courses including milking, feeding, health, reproduction, performance and body condition scoring. Modules are animated and narrated by an automated voice. Users can turn text prompts on or off. Teaching resources are offered for download for future use as the user progresses. Users can choose to use either the imperial or metric measurement system.

One requirement was to have the possibility to change both the text and voice within the e-learning when it is translated into other languages.

Company-X used Google Wavenet technology with Speech Synthesis Markup Language (SSML) tags to simulate the appropriate English accent, with a variety of pitch and tone to get the right mix for each region, also with a combination of male and female voices for variety. Company-X built an SSML editor tool to automate this task. This way it was easy to make any changes and to generate voice over files with minimum time.

The verdict

“Generally the feedback has been very good,” said DeLaval International’s Lynda McDonald.

“Dilan was brilliant, absolutely brilliant. If I was going to do something like this again I would absolutely use Dilan again. Dilan was so responsive and so solution-focused. He always just listens and then solves the problem. Another part of the overall success of the programme was our process, developed collaboratively by Company-X and the project group. This project might not have been so successful without a mature and well established review and collaboration process, and strong governance of that.”

Services Provided
User interface design, Web app development, Mobile app development
Technologies Used
Native Android, Microsoft Cognitive Services, RealWear ML Scripting, PHP