PROBLEM SOLVED: Global Velocity Group managing director David Icke, left, with director Allister Gillam at their company’s Te Rapa headquarters.

The problem

Branded garments, bags and accessories manufacturer Global Velocity Group was taking customer orders by phone, fax, and email and manually processing them. When they investigated streamlining the sales process it came down to either hiring more staff or commissioning specialist software.

The solution

Global Velocity Group managing director David Icke sought trusted advice from software specialist Company-X co-founder and director David Hallett, who he had previously hired.

Global Velocity Group wanted to make the sales process operation more efficient. The company had decided upon using the MYOB EXO ERP business management solution and asked Company-X to design and build a solution that would integrate with it.

Company-X analyst developer Schalk Bower visited the Global Velocity Group at its Te Rapa, Hamilton, office, and analyzed the software needs of the business. Analyst developer Schalk Bower was tasked with developing a web-based sales order portal for retailers which worked on both desktop computers and mobile devices. It would pass sales orders on to MYOB EXO for processing by Global Velocity Group’s warehouse staff.

The verdict

“Schalk came down and met with us on-site,” said Global Velocity Group managing director David Icke. “It was really productive. After that first meeting, we had 90 per cent of it right.”

Retailers log into the new system and start on a landing page unique to them as a user. Colour coding helps them understand, at a glance, how many individual items of a certain line are available,

“Green means there’s more than 20, orange means there’s less than 20, and red means we are out of stock,” said Global Velocity Group director Allister Gillam.

If the user tried to order more individual items that are available in the warehouse the system automatically creates a backorder which is sent to Global Velocity’s factory.

Gillam expected less than half of Global Velocity Group’s customers to embrace the change. But adoption was much higher.

“Our admin staff work 8am to 4pm Monday to Friday, but the new software is available all the time, so if the retailer is in the office at 6am or 7pm, or at the weekends, they can put an order through. It’s taken all the pressure of our administration staff,” Gillam said.

Services Provided
Software integration
Technologies Used
ASP.Net, C#, Angular