The problem

Philips Search and Rescue Trust’s donor receipting system was obsolete because it could no longer deal with the complexities of the thousands of rescue helicopter donors that kept the organisation flying.

The trust was hamstrung by the old system’s inability to support certain forms of donating, such as enabling the Friends of the Rescue Helicopter to make regular monthly donations.

It was also not possible to use the system to communicate with the donors.

The solution

Company-X reviewed the receipting system thorough business analysis and business process mapping which proposed an easily understood solution. The report was delivered in a systematic way and in layman’s language.

Company-X designed a new receipting and communication system which took much manual work away from fundraising staff, so they could concentrate on raising money.

This allowed better contact with the trust’s donors.

The verdict

“I had 150 per cent confidence they [Company-X] would deliver what they promised,” said Philips Search and Rescue Trust fundraising manager Kelly Olsen.

“Just the opportunity to take regular giving added significantly to the bottom line. I ran some figures and the return on investment was about six months.

“They used layman’s terms in their review and it was both clear and systematic."


Services Provided
Business analysis
Technologies Used